- Who are Amazing Valencia?
Amazing Valencia Apartments offers privately owned self-catering apartments as a hotel alternative for vacation and corporate lets in central Valencia.
- What is a private apartment?
A private apartment is quite like a home away from home instead of a hotel. You also enjoy more amenities like a fully fitted kitchen, your own lounge and/or terrace, complimentary WiFi and an apartment that is much larger than a basic hotel roo mor suite.
- Who represents the apartments?
All apartments are privately owned by individuals.
- How do we know Amazing Valencia Apartments is a legitimate company?
Amazing Valencia Apartments is an established trusted brand in Valencia. Every advert has reviews from previous guests. We are accessible 7 days a week. You can meet us in person, Skype with us and/or call us.
- What makes your Amazing Valencia Apartment so great?
All our rentals are high-end luxury apartments, tastefully decorated by professionals and centrally located keeping you in the heart of Valencia. All our apartments are easily accessible with metro stations within a walking distance of 5 minutes or less and several bus links within a minutes walk. Each apartment of ours is sourced in a secure and desirable location where you can easily visit all the main attractions.
- How do you help us to enjoy our stay in Valencia?
Our team is available to ensure your stay goes smoothly and in case any problems arise, they are dealt with immediately.
BOOKING INFORMATION
- What documents are required for confirming my booking?
In order to confirm your booking, we may require a copy of your passport and all other guests that will be staying in the apartment with you upon check-in. This is for security and safety purposes.
- How do I pay for my booking?
The total price of the reservation will be charged at least 50 days prior to arrival. The total amount will be charged on the day of booking. Payments can be made via PayPal account or Paypal through cerdit card payment.
- Refund policy: Does Amazing Valencia offer refunds?
If cancelled up to 60 days before date of arrival, a fixed amount of 150€ will be charged. If cancelled or modified up to 14 days before date of arrival, 50% of the total price of the reservation will be charged. If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.
The minimum length of stay in any Amazing Valencia Apartment is 3 nights. Please contact for exceptionals situations.
- How much does it cost?
The cost of each apartment is different. Please have a look at our website for details on each apartment’s per night rate.
10.1 Is it posible a late or early check-in/check out? How much does it cost?
Late or early check in/out will be available depending on the occupation of the apartment and the check out of the previous guests or later guests.
The availability of these services will be notified 24 to 48h before arriving or departing.
We do charge a late or early check-in fee of 30€.
- What is included in the rate?
Our rental prices include towels, sheets, utilities, high-speed internet, etc.
- How many people can stay?
The number of people we can accommodate depends on the apartment size. If it is a one bedroom apartment it accommodates 4 people. We have 2 single sofa bed in the living room of all apartments. No parties or gatherings are permitted.
- What happens when I arrive?
A host is present at the apartment to greet you, show you around the apartment, brief you about the basics, and hand over the apartment keys to you. This is your opportunity to ask any questions you may have about the apartment.
- How do I confirm my reservation?
As soon as your payment is received, your reservation will be confirmed by one of our reservations staff members.
- Are the rental prices of Amazing Valencia Apartments all-inclusive?
Yes our rental prices are all-inclusive.
- Do you offer pick-up and drop-off to/from airports or stations?
Yes. Please reach out to our reservations team who can assist you in organizing airport pick-up/drop-off. We strongly recommend this transfer option.
- When do I get keys to my vacation rental?
Upon arriving at the apartment you will be greeted by a host who will go through your check-in process with you. Once you have signed off our agreement and disclaimer, the host will hand you over your apartment keys to you.
- Renter rules: What rules must I follow to avoid extra charges?
We request our guests to be respectful of the neighbours by not making too much noise, playing TV/music too loud etc. Do not soil towels or beddings as they will need to be paid for.
- Contact: Who do I contact for help during my stay?
There is a ‘house manual’ provided and each appliance can be searched for online. You can contact us at +34 607 933 929 from 10am till 20pm, Monday to Friday. There is also a 24-hour emergency contact number in the manuals for urgent situations
Amazing Valencia cancellations: Can my reservation be cancelled?
Amazing Valencia owns all their apartments so no external owner can cancel any reservation. Just in case the apartment has suffer an unexpected accident we will provide you with a full refund. Amazing Valencia will also offer a replacement Property owned by this company if there is any available for those dates and with the lower existing fare. If the amount of the new reservation is lower tan original, this difference will be refunded.
- Are there discounts for longer stays?
Yes. You get these discounts automatically with our reservations web system.
APARTMENT INFORMATION
- What kitchen appliances are provided?
All apartment kitchens are fitted with; microwaves, Nespresso coffee machine, kettle, toaster, blender…. Please check the inventory on the apartments advert for accurate details.
- Are utensils, cutlery and crockery provided?
Yes. All apartment kitchens are equipped with cutlery, crockery, wine glasses, and basic cooking utensils. We do not provide any food stuffs.
- Are there elevators?
Yes, all of our apartment buildings have elevators.
- Are televisions provided?
Yes all apartments have flat screen TV in the lounge area.
- Is housekeeping service provided?
If you want a mid-stay cleaning service, you can request it for an added cost of 40€.
- Do your apartments have internet access?
Yes – all our apartments have a complimentary wireless broadband service.
- Are pets allowed in the apartments?
We do not allow pets in any of our apartments. Plase ask for pets under 5kg.
- Is smoking allowed in the apartments?
All Amazing Valencia Apartments are non-smoking. However, some apartments have terraces where smoking is permitted. Please respect anyone else using the terrace and extinguish your cigarettes appropriately.
- Equipment & Utilities: What happens when something stops working?
You can notify us at +34 607 933 929 and we will have our maintenance team take care of it as soon as possible.
- Accidents: What protection do I need in case of loss, theft or injury?
You have primary responsibility of your own safety during your stay at the apartment. You must read any fire or health & safety guidelines which is provided to you and you must listen to any instructions or explanations which are provided by our check-in staff when showing you around the accommodation. If you become aware of anything during your stay which you believe is a health & safety risk, you must inform us immediately.
- Lost Keys: What will happen if I lose my apartment key or get locked out?
There is a charge of a 80€ for lost keys. If you lose keys during your stay we cannot guarantee they will be replaced before you leave. Should you get locked out of an apartment, a call-out charge for emergency access will apply. Emergency access costs 25€ during office hours 10am-21pm and 50€ at any other time.
- Keys: What do I do with the keys when I check-out?
When checking-out guests are advised to leave the keys on the dining table and notify our office that they have done so.
- Cleaning Policy: Do I need to clean the apartment when I check out?
The following should be followed before checking out of your apartment:
Leave all dirty towels in the bathtub/shower
Leave all dirty dishes in the dishwasher or kitchen cupboards.
Leave the apartment keys on the dining table
- Where is each apartment located?
All our apartments are located in Central Valencia. For safety and security purposes, the exact address of the apartment is only revealed after your booking is confirmed.
- Are the pictures of the properties on your website recent?
All images on our apartment adverts are up-to-date as of 2015 and completely representative of the actual apartments.
- Is there a telephone in the apartment?
We do not have a telephone in any of our apartments.
- Do your apartments have air conditioning/heating?
Yes all our apartments are fitted with heating and air conditioning.
- Do any of your apartments have problems with neighbours or excess noise?
Our double panelled windows are good to keep noise to a minimum but since our apartments are centrally located, you might hear the normal city noise. As a note, no parties or gatherings are permitted in our apartments.
- How do you ensure the quality of the apartments?
We have a maintenance and cleaning team in place that ensures that our apartments are always kept in top notch quality. The apartments are regularly visited by the management of Amazing Valencia to ensure the level of quality is never compromised.
- Do you provide guests with a baby crib?
Yes, upon request we can provide our guests with a baby crib for free. However, you must provide your own linen.
If you need us to provide the crib linen: 20€ for 1 or 2 nights. 30€ for 3 nights and 40€ for 4 days or more.
